Shipping Policy

Free international shipping

Zoomball offers free standard shipping to the international destinations available at checkout. No minimum order value is required.

If your country or address is not available at checkout, we are currently unable to ship to that destination.

Order processing

Orders are normally processed within 1–2 business days after payment confirmation.

Processing includes preparing your order and arranging dispatch. This period is separate from transit time.

If an issue prevents us from processing your order within this timeframe, we will contact you using the details provided at checkout.

Estimated delivery time

Once dispatched, orders normally arrive within 5–10 business days.

• Order processing: 1–2 business days.

• Transit after dispatch: 5–10 business days.

• Total estimated time from purchase to delivery: 6–12 business days.

Business days exclude Saturdays, Sundays, and applicable public holidays.

Any different estimate for a particular product or destination will be disclosed before you place your order.

Dispatch confirmation and tracking

We will send a dispatch confirmation to the email address provided at checkout.

Where tracking is available, we will include the tracking details or instructions for checking your shipment. Tracking updates may take time to appear after dispatch.

If you have not received your confirmation, check your spam folder or contact zoomball@use.startmail.com.

Delivery delays

Delivery may occasionally be affected by customs inspections, public holidays, carrier disruption, severe weather, or other circumstances.

If we become aware of a significant delay, we will inform you and explain the available options. These circumstances do not automatically remove our obligations or your consumer rights.

If your order has not arrived within the estimated timeframe, email zoomball@use.startmail.com with your order number so that we can investigate.

Where applicable law requires your agreement to a revised shipping date, or gives you the right to cancel and receive a refund, we will follow those requirements.

Where Spanish consumer law applies, unless another delivery period has been agreed, goods must be delivered without undue delay and within 30 calendar days after the purchase contract is concluded.

If delivery is overdue, you may require delivery within an appropriate additional period and cancel if delivery still does not occur. No additional period is required where applicable law permits immediate cancellation.

If you validly cancel because of non-delivery, we will refund the amounts due without undue delay and within any applicable legal deadline.

Delivery addresses and changes

Please provide a complete and accurate address, including any apartment, unit number, or other information needed by the carrier.

If you notice an error, contact us as soon as possible. We will make reasonable efforts to update the address before dispatch, but changes may no longer be possible once shipping has progressed.

If incorrect information supplied by you causes a delivery problem, we will contact you to discuss a solution. Any proposed additional cost must be reasonable, lawful, and explained before you agree to it.

Failed delivery and uncollected packages

If a delivery attempt is unsuccessful, follow the carrier’s instructions to arrange redelivery or collection where available.

If a package is returned because it could not be delivered or was not collected, we will contact you to discuss the available options.

Any reshipping charge will be explained and agreed in advance. Refunds and any permitted deductions will be handled according to applicable law and our Return and Refund Policy.

Refusing delivery or leaving a package uncollected does not, by itself, clearly communicate withdrawal from a purchase. Please notify us directly if you wish to cancel or exercise a withdrawal right.

Customs, duties, and import taxes

International shipments may be subject to customs procedures.

Free shipping refers to the transport charge and does not, by itself, determine the tax or customs treatment of an order.

Any import duties, taxes, or clearance charges payable separately by the customer must be disclosed before purchase. This policy does not impose undisclosed additional charges.

If you receive an unexpected customs payment request, contact zoomball@use.startmail.com with your order number and a copy of the request so that we can check it against your purchase conditions.

Customs procedures do not automatically remove your delivery, cancellation, or refund rights.

Lost shipments and disputed delivery

For consumer purchases, the risk of loss or damage generally remains with Zoomball until you or a person you designate, other than the carrier, physically receives the goods.

A statutory exception may apply if you independently appoint a carrier that we did not offer.

If tracking shows delivery but you have not received your order, check with household members and any delivery location you authorised, then contact us promptly. We will investigate with the carrier.

A tracking entry alone does not conclusively establish receipt.

Where a shipment is lost or remains undelivered, we will provide the appropriate remedy under applicable law, which may include replacement or a refund.

Damaged or incorrect deliveries

If your order arrives damaged or contains the wrong product, email zoomball@use.startmail.com as soon as reasonably possible.

Include your order number and a description of the issue. Photos of the item and packaging, where reasonably available, can help us investigate but are not a mandatory condition for exercising your statutory rights.

Keep the packaging where practical while we assess the issue.

Zoomball will cover necessary return or replacement shipping costs where required for damaged, faulty, or incorrect goods.

Returns

Free shipping on your original order does not include free return shipping for a change-of-mind return.

Our return address is in Madrid, Spain, including for orders delivered to the United States or other countries.

See our Return and Refund Policy for eligibility, return costs, withdrawal rights, and refund arrangements.

Contact

Zoomball — David Torrijos Vaquera
Email: zoomball@use.startmail.com
Telephone: +34 681 073 635
Address: Avenida Rafael Alberti 25, 28018 Madrid, Spain
Website: https://byzoomball.store